Pet Pals
In YOUR Home Pet Sitting
Frequently Asked Questions What does the initial consultation entail? When you sign up with Pet Pals Pet Sitting Services in New Jersey, we will schedule an appointment in your home for an initial consultation - to meet your pet(s), complete the necessary paperwork, and go over your home care instructions. You decide how often we will visit each day and what services you require. This meeting is required prior to service and lasts about 15 - 30 minutes. Can I be assured of the same Pet Sitter each time? My name is Steve Refalo, I'm the owner and I personally do all of the pet visits myself. In case of an emergency, I have two trusted emergency back-up sitters available. If I ever have other people working for me, I will ask for your permission before allowing someone else to care for your pets. How do you gain access to my home? Before you depart your home, we are provided with a copy of your home keys, which are stored safely in our Permanent Key Storage System. We will test all keys — at our free pet consultation — and make sure we understand your instructions for activating/deactivating your alarm system. Our key rings have no identifying information (just in case they are lost or stolen). During each visit, we will follow a guide of instructions to ensure that we keep your home safe and in the same condition that you left it to us. What services do you offer? Knowing that each animal and home is unique we offer a wide variety of services. We come to your home to provide service, so that your animals can stay in their familiar surroundings. Our visits include feeding, exercising, and potty breaks. We also spend what we call ''TLC time'', just playing with, petting, and loving your pets so they receive the personal attention they crave while you're away. We also provide “gate keeping” services, such as bringing in your mail and newspaper, taking out the trash, watering plants, alternating lights and rotating blinds. Do you offer any sort of satisfaction guaranteed? You want to know that your pet will be cared for just the way you specify. And we will guarantee it every time! If you are not 100% satisfied with the service that was provided, we will be happy to address your concerns. We believe in lasting client relationships and so our service is only complete when you have returned home and are completely satisfied. Is Pet Pals a member of the National Association of Professional Petsitters? Yes! What does ''Bonded & Insured'' mean? It means that PET PALS Pet Sitting purchases an annual liability insurance policy from the Mourer-Foster Insurance Company. Coverage includes (but is not limited to) damage to property in our care, custody and control (including pets and home). How am I billed and when is it due? We accept cash, checks, credit cards through PayPal. Payment is not required in advance. Do you charge more for additional pets? No, however we do charge for additional time spent. So if the additional pets require more time to care for, then the cost would be more. Do you charge more for holiday visits? Not at this time. Will you contact me just to let me know everything is going smoothly while I am away? We can text message, or email, or call you as often as you'd like. What are your hours of operation? We are available to serve you and your family pet 24 hours a day, 365 days a year. Do you have references? Yes. Excellent local references are available upon request. Do you accommodate special requests? Does your pup prefer scrambled eggs for breakfast? Will your fish only eat his worms hand-fed? Does your kitty like to ride down the hall on your back? These are the endearing things that your pets love and we love to do for them. I wouldn't have it any other way. What's best about leaving my pet at home? Pets are happiest when they are at home, surrounded by familiar sights, sounds, and smells... their own bed and sunny spot; their toys and the smells of the people they love most. Pets feel safe and happy-contented in their favorite room, maybe with a radio or tv on, and their favorite toys right where they left them. A familiar diet, exercise routine and schedule with their own personal attention from their Pet Care Provider is the perfect answer. We'll even administer any medications, if needed. What happens if my pet becomes injured or ill? We are dedicated to excellent care of your pet and have a 24 hr. vet on call. In the event of an emergency we will take your pet to your vet or the nearest animal hospital, if after hours. We will contact you or your emergency contact person for further instructions. Do you provide daily dog walking services and what is the benefit? Yes, we do provide daily dog walking services. If you work long hours or are trying to housebreak a puppy this service can be very useful. It allows your pet to get the needed break in the middle of the day, and a walk and some playtime can be helpful in burning off pent up energy. Why not use the teenager or neighbor down the street? By hiring a Professional Pet Sitter you get the peace of mind knowing that your pets are being cared for by someone with experience. If a medical need arises they are experienced enough to know what is and what is not emergent. You also have the security because they are insured and bonded. Pet Sitters do this as a career not just a favor and take pride in their work and will care for your pets the way you would because they WORK for you! |